Returns Policy


Can I change my order once I have placed it?

Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed.

What can I do if I purchased the incorrect item?

We always recommend to contact our team via email at before you purchase. In the unfortunate chance you receive your parcel and its not quite right, we are more than happy to return the item within 30 days of purchase for a credit note.


Can I return an item?

We are happy to accept your item for return for a credit note. On the strict conditions:

  • That the item is within 30 days of purchase.
  • The product is in original packaging
  • Item/s must have all tags still attached.

No returns on sale items, for change of mind.

How do I return an item?

Please contact us on (07) 3000 9898 or 

What happens next?  Returned products are first assessed, you will then be notified when/if your return has been accepted. In most situations you will be issued with a credit note via email.  If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.


I received a faulty item. What should I do?

In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty and can't be easily fixed or replaced.

We do not offer refunds for change of mind or incorrect selection.


If you wish to return your product/s you are eligible for a credit only. You are only eligible to receive a full refund via Afterpay or ZipPay if the goods are faulty and can't be easily fixed or replaced or are not as described.

Do my payments stop if I return an item I brought on AfterPay or ZipPay?

You still have to continue paying your payments as you will be issued with a store credit for the full amount that you paid originally, which you may use straight away. Credit notes last for up to 3 years.


You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.


Currently all parcels are being shipped as normal. 


If you need further assistance regarding our policy we recommend using LiveChat (Icon in the Right bottom corner of your screen) if you are unable to contact us this way you may call our online support at (07) 3000 9898 (Office Hours Mon-Fri 9am-5pm AEST)